About Us

HAVENLUNE™ | Operated by Hangzhou Yangyi Technology Co., Ltd. | Legal Representative: Zhao Xiaodong | Email: service@havenlune .com
Registered Office: Room 1805, 1st Floor, Building 1, No. 200 Binwen Road, Changhe Street, Binjiang District, Hangzhou City, Zhejiang Province, China.

Effective Date: September 23, 2026

Our Identity

HAVENLUNE™ is the consumer-facing brand operated by Hangzhou Yangyi Technology Co., Ltd. We maintain this online store to present selected consumer products through clear descriptions, accessible customer assistance, transparent fulfillment information, and practical post-purchase support.

The HAVENLUNE™ name identifies the products and customer experience presented through this store. Hangzhou Yangyi Technology Co., Ltd. is the legal entity responsible for store operations, customer communications, fulfillment coordination, privacy administration, return reviews, and policy maintenance.

Our Operating Approach

We believe that an online store should explain what a product is, what it includes, how it is intended to be used, and what a customer should reasonably expect after submitting an order.

Our operating principles are:

Product descriptions should be understandable and consistent with the item supplied.
Photographs and illustrations should help customers evaluate an item without creating unrealistic expectations.
Promotional wording should not rely on false urgency, fabricated endorsements, or results that cannot be supported.
Material conditions affecting delivery, returns, or customer assistance should be visible before a customer makes a decision.
Customer questions should receive a traceable and timely response.
Personal information should be collected only for defined operational, security, legal, and customer-service purposes.

Product Presentation

Product colors, dimensions, packaging, and surface details may appear slightly different because of screen settings, production updates, lighting, photography, or normal manufacturing variation. These differences do not change the fundamental identity or intended ordinary use of the item.

When dimensions, materials, quantities, compatibility information, or package contents are important to a purchasing decision, customers should review the specifications displayed on the applicable product page. Questions may be sent to service@havenlune .com before an order is submitted.

HAVENLUNE™ does not present ordinary consumer products as a substitute for professional medical evaluation. Unless a product is expressly authorized and labeled for a regulated purpose, store descriptions should not be understood as a claim that the item diagnoses, treats, cures, or prevents any disease or medical condition.

Customer Care

We support customers through the contact information published on this website. Customer-service and after-sales inquiries are reviewed within 3 business days. Complex matters may require additional investigation, but we will provide an update rather than leave the inquiry unanswered.

Customers contacting us should include:

Their full name;
The relevant order reference;
The email address used for the order;
A concise description of the request; and
Clear photographs when reporting visible damage, missing contents, or an incorrect item.

Fulfillment and Post-Purchase Standards

Estimated transportation time is 3–7 business days after dispatch. Actual arrival may be affected by destination, carrier operations, customs review, weather, public holidays, or circumstances outside our reasonable control.

Eligible return requests must be submitted within 30 calendar days after confirmed delivery. Once an approved refund has been issued, it normally reaches the original destination within 7–10 business days. Full eligibility conditions are stated in the Return Policy.