Terms of Service

HAVENLUNE™ | Operated by Hangzhou Yangyi Technology Co., Ltd. | Legal Representative: Zhao Xiaodong | Email: service@havenlune .com
Registered Office: Room 1805, 1st Floor, Building 1, No. 200 Binwen Road, Changhe Street, Binjiang District, Hangzhou City, Zhejiang Province, China.

Effective Date: September 23, 2026

1. Agreement

These Terms of Service govern the commercial services made available through the HAVENLUNE™ online store, including product presentation, order submission, fulfillment, delivery assistance, returns, refunds, and customer communications.

By submitting an order or requesting store services, the customer agrees to these Terms of Service and the policies incorporated by reference.

If mandatory consumer law grants stronger rights, those rights remain unaffected.

2. Store Operator

HAVENLUNE™ is a brand operated by Hangzhou Yangyi Technology Co., Ltd. References to “HAVENLUNE™,” “we,” “us,” or “our” mean Hangzhou Yangyi Technology Co., Ltd. in its operation of this store.

3. Customer Eligibility

Customers must be legally capable of entering into a binding agreement in their jurisdiction. A person acting for an organization confirms that they have authority to act for that organization.

The store is not intended for orders submitted by children without lawful adult involvement.

4. Product Information

We seek to provide accurate product titles, descriptions, dimensions, materials, package contents, compatibility information, photographs, and availability information.

Minor visual differences may result from:

Lighting;
Screen settings;
Photography;
Packaging revisions;
Manufacturing tolerances; or
Material variation.

A customer should review the complete product page rather than rely on a single photograph or advertisement.

5. Health-Related Information

Store content is provided for general product information. It is not professional medical advice and does not establish a professional-patient relationship.

Unless expressly authorized and labeled for a regulated purpose, a product is not presented as diagnosing, treating, curing, or preventing a disease or medical condition.

Customers with an injury, persistent symptoms, circulation concern, allergy, implanted device, or other health question should consult a qualified professional before using a relevant product.

6. Order Submission and Acceptance

Submitting an order is a request to purchase the selected item. An automated acknowledgment confirms receipt of the request but does not necessarily confirm final acceptance.

An order may be declined or cancelled before dispatch when:

The product is unavailable;
Information is materially incomplete;
The delivery address cannot be served;
A listing contains an obvious material error;
Fulfillment would violate law;
Unauthorized activity is reasonably suspected; or
Another operational problem prevents reliable completion.

When an order cannot be accepted, the customer will be informed through the available contact information.

7. Product Availability

Inventory information may change before fulfillment is completed. We do not intentionally advertise unavailable products as available.

If an item becomes unavailable, we may offer cancellation, an alternative where appropriate, or another lawful resolution. An alternative will not be substituted without customer consent.

8. Customer Information

Customers must provide accurate, complete, and current information. HAVENLUNE™ is not responsible for delay or failed delivery caused by materially inaccurate details supplied by the customer.

Customers should promptly notify customer service of suspected unauthorized use of their contact or order information.

9. Fulfillment and Delivery

Estimated transportation time is 3–7 business days after dispatch. Arrival dates are estimates and may be affected by carrier operations, customs, weather, holidays, destination conditions, or inaccurate address information.

Additional procedures appear in the Shipping Policy.

10. Returns and Refunds

Eligible return requests must be submitted within 30 calendar days after confirmed delivery.

Returned items must satisfy the Return Policy. Customers must obtain instructions before dispatching a return.

After an approved refund is issued, it normally reaches the original destination within 7–10 business days.

11. Customer-Service Standard

After-sales and customer-service inquiries are reviewed within 3 business days. A review period may be extended when information is missing or an external carrier investigation is required.

We will use reasonable efforts to keep the customer informed of material progress.

12. Promotions

Promotional statements apply only according to their displayed conditions. We do not support fabricated countdowns, hidden automatic renewals, or promotional wording that materially misrepresents availability.

A promotion may be corrected or withdrawn when it contains an obvious error, violates law, or is misused through automated or fraudulent activity.

13. Reviews and Submitted Material

Customers may submit reviews, photographs, or feedback where the website permits.

Submitted material must not:

Be false or misleading;
Contain unlawful or abusive content;
Violate another person’s privacy;
Infringe intellectual-property rights;
Include malicious code; or
Impersonate another person.

The customer grants us a non-exclusive right to display and format voluntarily submitted review content for store-related purposes, subject to applicable privacy rights.

We may remove spam, unlawful material, personal information, or irrelevant content. We should not alter a genuine review to reverse its substantive meaning.

14. Intellectual Property

The HAVENLUNE™ name, original store text, graphics, product presentation, layout, and other protected materials may not be copied, republished, or commercially exploited without authorization.

Third-party trademarks remain the property of their respective owners.

15. Prohibited Conduct

Customers may not use store services to:

Commit fraud;
Submit false claims;
Interfere with website security;
Introduce malicious software;
Scrape the website through abusive automated means;
Infringe rights;
Circumvent product restrictions;
Harass customer-service staff; or
Violate applicable law.

16. Service Availability

Website access may occasionally be interrupted for maintenance, security, technical failure, network disruption, or circumstances outside reasonable control.

We do not promise uninterrupted access, but we may take reasonable steps to restore store functions.

17. Disclaimers

To the extent permitted by law, the store and its informational content are provided on an “as available” basis.

We do not guarantee that every product will suit every individual preference, body type, environment, or use case. Nothing in these Terms excludes warranties or remedies that cannot lawfully be excluded.

18. Limitation of Liability

To the extent permitted by law, Hangzhou Yangyi Technology Co., Ltd. is not responsible for indirect, incidental, or consequential loss arising from misuse, unauthorized modification, failure to follow product instructions, or events outside reasonable control.

This limitation does not apply where prohibited by law or to liability that cannot lawfully be limited.

19. Indemnity

Where permitted by law, a customer may be responsible for losses arising from unlawful use of the store, infringement of third-party rights, fraudulent conduct, or a material violation of these Terms.

This provision does not reduce mandatory consumer protection.

20. Governing Principles

These Terms are governed by the laws applicable to Hangzhou Yangyi Technology Co., Ltd., subject to mandatory consumer rights in the customer’s place of residence.

Before beginning formal proceedings, customers are encouraged to contact service@havenlune .com so the matter can be reviewed in good faith.