HAVENLUNE™ | Operated by Hangzhou Yangyi Technology Co., Ltd. | Legal Representative: Zhao Xiaodong | Email: service@havenlune.com
Registered Office: Room 1805, 1st Floor, Building 1, No. 200 Binwen Road, Changhe Street, Binjiang District, Hangzhou City, Zhejiang Province, China.
Effective Date: September 23, 2026
1. Scope and Controller
This Privacy Policy explains how Hangzhou Yangyi Technology Co., Ltd., operating under the HAVENLUNE™ brand, collects, uses, discloses, retains, and protects personal information through this website, customer-service channels, fulfillment activities, and related store operations.
For applicable data-protection laws, Hangzhou Yangyi Technology Co., Ltd. is the entity responsible for determining the purposes and methods of the processing described in this policy.
2. Information We May Collect
Depending on how a visitor uses the store, we may collect:
Information Provided Directly
- Name;
- Email address;
- Telephone number;
- Delivery and contact address;
- Product selections;
- Order reference and order history;
- Messages sent to customer service;
- Return or delivery documentation;
- Photographs voluntarily submitted for support;
- Review content; and
- Privacy-request verification information.
Information Collected Through the Website
- Internet Protocol address;
- Browser and device type;
- Operating system;
- Language and approximate region;
- Referral source;
- Pages and products viewed;
- Navigation and interaction events;
- Session timestamps;
- Cookie or comparable identifiers;
- Advertising-attribution events; and
- Security, fraud-prevention, and diagnostic logs.
We do not request confidential medical records through ordinary store forms. Customers should not send health information that is unnecessary for product or customer-service assistance.
3. Why We Use Information
Personal information may be used to:
- Process and organize customer orders;
- Arrange delivery and provide tracking;
- Respond to product or service inquiries;
- Review returns, delivery concerns, and refunds;
- Maintain customer-service records;
- Detect abuse, unauthorized activity, or security threats;
- Remember language and website preferences;
- Analyze website performance;
- Measure advertising activity;
- Improve product pages and store navigation;
- Maintain accounting, compliance, and operational records;
- Establish, exercise, or defend legal rights; and
- Meet applicable legal obligations.
Where required by law, processing is based on consent, contractual necessity, legal obligations, legitimate business interests, or another recognized legal basis.
4. Cookies and Similar Technologies
The website may use cookies, pixels, scripts, local storage, software development tools, and similar technologies.
These technologies may support:
- Essential website functions;
- Session continuity;
- Security monitoring;
- Preference storage;
- Audience measurement;
- Conversion measurement;
- Advertising attribution; and
- Interest-based advertising where legally permitted.
Where required, a cookie banner or comparable preference mechanism will identify relevant technologies and obtain consent before non-essential technologies operate. Visitors can adjust the available choices through the cookie mechanism and through browser or device settings.
Blocking essential technologies may affect store functionality.
5. AppLovin and Advertising Information
We may use AppLovin advertising technology, including its pixel, scripts, identifiers, or related measurement tools, to understand advertising performance, attribute visits, detect invalid activity, and improve advertising relevance.
Depending on consent choices and applicable law, AppLovin may receive or process information such as:
- Device and browser information;
- Internet Protocol address;
- Network information;
- Cookie or advertising identifiers;
- Page and product interactions;
- Advertisement engagement;
- Referral information; and
- Conversion or order-event information that does not include prohibited sensitive categories.
We do not intend to send AppLovin confidential health information, account credentials, complete identity-document numbers, or other prohibited sensitive personal data.
For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy
Where legally required, AppLovin technologies will be subject to consent choices collected through the website. We will also seek to respect applicable browser-based or device-based opt-out signals.
6. Parties That May Receive Information
Information may be disclosed to service providers that support:
- Website hosting;
- Store administration;
- Order management;
- Delivery and logistics;
- Customer communications;
- Cloud storage;
- Security and fraud prevention;
- Analytics;
- Advertising measurement;
- Professional advice; and
- Legal compliance.
These recipients are expected to use information only for authorized purposes and to apply appropriate safeguards.
Information may also be disclosed when reasonably necessary to comply with law, respond to a lawful request, protect customers, investigate misuse, enforce store terms, or complete a corporate restructuring.
We do not exchange personal information for money. Certain advertising disclosures may nevertheless be classified as a “sale,” “sharing,” or targeted advertising under some privacy laws. Where such laws apply, eligible visitors may exercise the required opt-out rights.
7. International Processing
The website may serve customers in more than one country. Personal information may therefore be processed in jurisdictions different from the visitor’s residence.
Where required, we use recognized transfer mechanisms, contractual protections, consent, or another lawful method for international processing. Legal protections may differ between jurisdictions.
8. Retention
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including:
- Completing fulfillment;
- Providing customer assistance;
- Maintaining return records;
- Resolving disputes;
- Protecting the website;
- Meeting recordkeeping requirements; and
- Enforcing legal rights.
Retention periods may vary according to the type of record and applicable law. When information is no longer required, it may be deleted, anonymized, or securely isolated.
9. Privacy Rights
Depending on location and applicable law, an individual may have the right to:
- Request access to personal information;
- Request correction of inaccurate information;
- Request deletion;
- Request restriction of processing;
- Object to certain processing;
- Withdraw consent;
- Request data portability;
- Opt out of targeted advertising;
- Opt out of legally defined sale or sharing;
- Appeal a denied request; or
- Submit a complaint to a competent authority.
Requests may be sent to service@havenlune.com with the subject “Privacy Request — HAVENLUNE™.”
We may request reasonable verification. Authorized agents may be required to demonstrate authority to act.
10. Advertising and Browser Signals
Where required by applicable law, we will process recognized universal opt-out signals, including supported Global Privacy Control signals, as requests to opt out of qualifying advertising disclosures for the associated browser or device.
Because these signals are browser- and device-specific, a visitor may need to repeat the choice on each browser or device.
11. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from accidental loss, unauthorized access, alteration, disclosure, or destruction.
No website or storage system can be guaranteed completely secure. Customers should use secure devices, protect account credentials, and avoid sending sensitive information through ordinary email.
12. Children
The store is intended for a general adult audience and is not designed for children. We do not knowingly use AppLovin technologies in connection with a person who qualifies as a child under applicable law.
If a parent or guardian believes that a child has submitted personal information, contact service@havenlune.com.
13. External Links
The website may link to third-party services. A third party’s privacy practices are governed by its own policy. Visitors should review those practices before submitting information.
14. Policy Updates
This policy may be revised when store operations, legal obligations, or technology providers change. The updated version will display a revised effective date.
Material changes may be communicated through a website notice or another appropriate channel where required.
15. Privacy Contact
Email: service@havenlune.com
Controller: Hangzhou Yangyi Technology Co., Ltd.
Registered Office: Room 1805, 1st Floor, Building 1, No. 200 Binwen Road, Changhe Street, Binjiang District, Hangzhou City, Zhejiang Province, China.