HAVENLUNE™ | Operated by Hangzhou Yangyi Technology Co., Ltd. | Legal Representative: Zhao Xiaodong | Email: service@havenlune.com
Registered Office: Room 1805, 1st Floor, Building 1, No. 200 Binwen Road, Changhe Street, Binjiang District, Hangzhou City, Zhejiang Province, China.
Effective Date: September 23, 2026
Who operates HAVENLUNE™?
HAVENLUNE™ is operated by Hangzhou Yangyi Technology Co., Ltd. Zhao Xiaodong is the company’s legal representative. The registered office is shown at the beginning of this page.
How can I contact customer service?
Email service@havenlune.com. Customer-service and after-sales requests are reviewed within 3 business days.
Telephone assistance is available at +86 134 1327 8608 during the service hours listed on the Contact Us page.
How long does transportation take?
Estimated transportation time is 3–7 business days after dispatch. This estimate does not include delays caused by an incorrect address, customs review, severe weather, carrier disruption, public holidays, or an unsuccessful delivery attempt.
Will I receive tracking information?
When tracking is available, it will be sent to the email address associated with the order. Tracking may require additional time to become active after a shipping label is created.
If tracking remains unchanged for an unusual period, contact service@havenlune.com with the order reference.
Can I change my address after submitting an order?
Contact customer service immediately. We will make a reasonable effort to update the address before the order enters fulfillment.
An address cannot normally be changed after carrier collection. Customers are responsible for checking that names, street details, apartment numbers, postal codes, and contact information are accurate.
What should I do if the parcel is marked delivered but cannot be found?
Before contacting us:
- Check the delivery location and surrounding safe areas.
- Ask household members, building staff, or neighbors whether they accepted the parcel.
- Review the carrier’s tracking details.
- Allow a short period in case the carrier marked the parcel delivered before completing the route.
If the parcel remains unavailable, contact us with the order reference and tracking number.
What if the product arrives damaged or incorrect?
Email service@havenlune.com and provide clear photographs of:
- The item received;
- The external parcel;
- The shipping label;
- The damaged or incorrect area; and
- The complete contents of the package.
Keep the item and original packaging while the review is ongoing. After-sales cases are reviewed within 3 business days.
How long do I have to request a return?
Eligible return requests must be submitted within 30 calendar days after confirmed delivery.
The item must satisfy the conditions in the Return Policy. Contact customer service before sending anything back.
When will an approved refund arrive?
Once issued, an approved refund normally reaches the original destination within 7–10 business days. Processing time may vary according to the external institution handling the credit.
Can every item be returned?
Not necessarily. Items may be ineligible when they have been used beyond reasonable inspection, altered, damaged after delivery, returned incomplete, or excluded for hygiene, customization, or legal reasons.
Any product-specific exception should be displayed on the applicable product page before an order is submitted.
Who is responsible for return transportation?
When the return results from a confirmed incorrect item, verified delivery damage, or another error attributable to HAVENLUNE™, we will provide an appropriate resolution and applicable return instructions.
When the customer returns an otherwise conforming item because of preference, fit, duplicate ordering, or an address-related issue, the customer may be responsible for return transportation.
How should I choose a size or product variation?
Review the measurements and selection information on the product page. Do not rely only on a general size name because fit can differ by item design.
If uncertain, contact service@havenlune.com before submitting the order. Customer service can explain published measurements but cannot guarantee individual fit without accurate information from the customer.
Are product photographs exact?
We aim to present products accurately. Minor differences may result from screen settings, lighting, photography, packaging revisions, manufacturing tolerances, or normal material variation.
Product specifications and package contents displayed on the product page should be reviewed together with the images.
Are product descriptions medical advice?
No. Store content is provided for general product information and ordinary consumer use. It is not a diagnosis, treatment plan, medical assessment, or replacement for advice from a qualified professional.
Unless expressly authorized and labeled for a regulated purpose, HAVENLUNE™ products are not represented as diagnosing, treating, curing, or preventing disease.
Are reviews and customer statements verified?
We do not knowingly publish fabricated endorsements. Reviews may be moderated for spam, unlawful content, irrelevant material, personal information, or abusive language, but should not be rewritten to change the reviewer’s substantive opinion.
Individual experiences do not establish that every customer will have the same result.
Does the website use cookies or advertising technologies?
The website may use cookies and comparable technologies for essential functions, security, analytics, remembering preferences, measuring advertising activity, and improving store performance.
Where required, visitors will be given an opportunity to make consent choices through a cookie banner or comparable mechanism. Additional details are provided in the Privacy Policy.
Does HAVENLUNE™ work with AppLovin?
The store may use AppLovin technologies to measure advertising activity and improve advertising relevance. AppLovin may process device, browser, network, interaction, and advertising-event information subject to applicable consent requirements.
The Privacy Policy explains these practices and the available privacy choices.
How are customer-service timeframes calculated?
“Business day” means Monday through Friday, excluding official public holidays observed at our registered office. Requests received outside service hours are treated as received on the next business day.