HAVENLUNE™ | Operated by Hangzhou Yangyi Technology Co., Ltd. | Legal Representative: Zhao Xiaodong | Email: service@havenlune.com
Registered Office: Room 1805, 1st Floor, Building 1, No. 200 Binwen Road, Changhe Street, Binjiang District, Hangzhou City, Zhejiang Province, China.
Effective Date: September 23, 2026
Customer-Service Channels
HAVENLUNE™ provides direct contact channels for product questions, delivery assistance, return requests, privacy inquiries, and website concerns.
Customer-Service Email: service@havenlune.com
Customer-Service Telephone: +86 134 1327 8608
Service Hours: Monday through Friday, 9:00 a.m. to 6:00 p.m., China Standard Time (UTC+8), excluding official public holidays.
Email is the recommended channel because it creates a written record and allows customers to attach order details or photographs.
Response Standard
Customer-service and after-sales requests are normally reviewed within 3 business days. A request is considered received when it reaches our designated email system with enough information for us to identify the relevant issue.
If additional information is required, the review period may begin after the requested information has been supplied. We will not ask customers to provide information that is unrelated to the request.
Information to Include
For faster assistance, include the following:
- Full name;
- Order reference;
- Contact email used for the order;
- Delivery country or region;
- Product name;
- A short description of the request; and
- Supporting photographs where the issue concerns damage, packaging, quantity, color, or the item received.
Do not send account passwords, full identity-document numbers, confidential health records, or unrelated personal information.
Order Corrections
If an address, product selection, or contact detail needs to be corrected, contact us as soon as possible. We will make a reasonable effort to update an order before fulfillment begins.
Changes cannot be guaranteed after an order has entered packing, carrier collection, or transportation. If an update is no longer possible, we will explain the available next steps.
Delivery Assistance
Transportation normally takes an estimated 3–7 business days after dispatch. If tracking has not updated for an unusual period, the parcel appears misdirected, or delivery information is inconsistent, contact us with the order reference and tracking details.
We may need to consult the carrier before confirming whether a parcel is delayed, lost, delivered to an alternative location, or being returned to sender.
Return Assistance
Eligible return requests must be initiated within 30 calendar days after confirmed delivery. Contact service@havenlune.com before sending an item so that we can review eligibility and provide the applicable instructions.
Items sent without prior authorization may be delayed because the receiving location may be unable to associate the parcel with the correct order.
Approved refunds normally reach the original destination within 7–10 business days after issuance.
Damaged, Incorrect, or Incomplete Deliveries
Contact us promptly if:
- The item arrived visibly damaged;
- The product differs materially from the confirmed order;
- A listed component is missing; or
- The parcel arrived with evidence of serious handling damage.
Please retain the item, packaging, shipping label, and relevant inserts until the review is complete. We may request photographs to verify the condition and determine the appropriate resolution.
Privacy Requests
Requests concerning access, correction, deletion, consent withdrawal, advertising choices, or other applicable privacy rights may be sent to service@havenlune.com with the subject line:
Privacy Request — HAVENLUNE™
We may request reasonable verification before acting on a privacy request. Verification information will be used only to confirm that the request is legitimate.
Business Correspondence
Written business correspondence may be directed to:
Hangzhou Yangyi Technology Co., Ltd.
Room 1805, 1st Floor, Building 1
No. 200 Binwen Road, Changhe Street
Binjiang District, Hangzhou City
Zhejiang Province, China
Sending a product return to the registered office without written authorization is not recommended. The authorized return location may differ from the registered office.